Legal Documentation

Privacy Policy

Effective Date: January 1, 2024 | Kortagon LLC | Lexington, KY 40511

1. Introduction

Kortagon LLC ("we," "our," or "the Company") is committed to protecting the privacy and security of personal information submitted through our digital distribution platform. This Privacy Policy explains what data we collect, how it is used, and the rights you have in relation to your information.

By using the Kortagon platform, you consent to the collection and processing of your information as described in this policy. If you do not agree with this policy, please discontinue use of our platform.

2. Information We Collect

We collect information you provide directly when placing an order or submitting a contact inquiry. This includes:

Full name and shipping address
Email address provided in contact or order forms
Payment method data (processed through encrypted payment infrastructure; card numbers are not stored by Kortagon LLC)
Order history and product selections
Messages submitted through the contact form

We may also automatically collect technical data including IP address, browser type, and session activity through standard web analytics, solely for platform performance and security purposes.

3. How We Use Your Information

Personal information collected through the Kortagon platform is used exclusively for the following purposes:

Processing and fulfilling orders placed through the platform
Communicating order status, shipping updates, and support responses
Resolving refund or dispute requests
Detecting and preventing fraudulent transactions
Complying with legal obligations under applicable federal and state law

We do not use your personal information for marketing communications, behavioral profiling, or automated decision-making without your explicit consent.

4. Data Storage and Security

All personal data is stored on secure infrastructure with access restricted to authorized Kortagon LLC personnel. Payment information is processed through encrypted channels and is not stored on Kortagon LLC servers in plain text.

Kortagon LLC does not store complete credit card numbers, CVV codes, or bank account credentials. All payment processing is handled through encrypted third-party payment infrastructure compliant with applicable security standards.

Despite these measures, no digital transmission or storage system can be guaranteed to be 100% secure. We encourage you to use strong, unique credentials and report any suspected unauthorized access promptly.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

Order records: retained for 7 years in compliance with U.S. tax and accounting requirements
Contact form submissions: retained for 12 months from submission date
Shipping records: retained for 3 years from order fulfillment date

After applicable retention periods, personal data is permanently deleted or anonymized.

6. Third-Party Disclosure

Kortagon LLC does not sell, rent, or trade personal information to third parties. We may share limited data with service providers who assist in order fulfillment and platform operation, subject to confidentiality agreements. Disclosure may also occur when required by law, court order, or regulatory authority.

7. Your Rights

You have the following rights regarding your personal information held by Kortagon LLC:

Right to access: Request a copy of the personal data we hold about you
Right to correction: Request correction of inaccurate or incomplete data
Right to deletion: Request deletion of your personal data, subject to retention obligations
Right to restrict processing: Request that we limit how we use your data in specific circumstances

To exercise any of these rights, contact us at support@kortagon.com. We will respond within 30 days of receipt of a valid request.

8. Cookies and Tracking

The Kortagon platform uses local browser storage (localStorage) to maintain the shopping cart session. This data is stored locally on your device and is not transmitted to any external server by Kortagon LLC. No cross-site tracking cookies are deployed by our platform.

9. Children's Privacy

The Kortagon platform is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, contact us immediately and we will take appropriate action.

10. Updates to This Policy

Kortagon LLC may update this Privacy Policy periodically. The effective date at the top of this document will reflect the most recent revision. Continued use of the platform after any update constitutes acceptance of the revised policy.